How do I exit my contract and pay off Point?

You may contact Point to initiate a payoff at any time. Here is how the process works:

  1. Email Point at servicing@point.com and include:
    • Your request to pay off and exit your HEI contract
    • The way you will pay off Point (sale of home, refinance, or using your own funds)
    • If you are exiting via sale or other event, you have the option to provide your own appraisal documentation. Please attach the sales contract or other transaction-related appraisal. Point will review the valuation to see if it meets our criteria.
    • If a third party is involved in your payoff process, please include a signed authorization
  1. Your servicer will review your request and respond with any additional information or documents needed.
  2. A valid appraisal will be used to determine the ending value of your home. See Appraisal process and options for more information.
  3. Your servicer will send you the approved payoff statement.

We aim to make the payoff process as straightforward and transparent as possible. If you have any questions or are ready to pay off Point, send an email to servicing@point.com or call us at 650-632-5040.