How do I exit my contract and pay off Point?

You may contact Point to initiate a payoff at any time. Here is how the process works:

First, email Point at servicing@point.com and include:

• Your request to pay off and exit your HEI contract.
• The method you'll use to pay off Point (sale of home, refinance, or using your own funds).
• If you are exiting via sale or other event, you may have the option to provide your own lender appraisal documentation. Please attach the sales contract or other transaction-related appraisal. Point will review the valuation to see if it meets our criteria.
• If a third party is involved in your payoff process, please include a signed authorization.

Your servicer will review your request and respond with any additional information or documents needed. A valid appraisal will be used to determine the ending value of your home. Read more about the appraisal process here. Your servicer will send you the approved payoff statement.

There are a few third-party fees that you will incur when you repay and exit, including but not limited to a reconveyance fee, recording fee, and appraisal fee. Read more about each fee here.

Any payments made by Point or its subservicers on your behalf (insurance, taxes, etc) will also be included in your payoff statement. Once those are confirmed, we'll deliver your approved payoff statement and generate lien releases with your county. Depending on your county, it may take up to 60 days to receive your lien release.

We aim to make the payoff process as straightforward and transparent as possible. If you have any questions or are ready to pay off Point, send an email to servicing@point.com or call us at 650-632-5040.