Why was I asked to redo a task or upload the same document again?

If you're asked to upload the same document again, it usually means the document we received was:

• Blurry, unreadable, or a screenshot

• Missing required pages

• Expired or not the most current

• Uploaded under the wrong task

• Not showing all four corners of the document

• You may also need to re-upload documents that are over 30 days old, so they are kept current throughout the application process. Your dashboard will reflect the tasks that are due.