Help center for Point's Home Equity Investment (HEI)
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Insurance

  • Why does Point need to be added to my home’s insurance policy?
  • What should I do if I don’t have homeowners insurance yet?
  • What kind of property insurance do I need to work with Point?
  • What happens if my insurance company won't add the subservicer?
  • How will I know who my subservicer is and what to tell my insurance company?
  • Can you explain how Point’s insurance process works?
  • If a tornado rips the roof off my house, will the insurance pay you instead of me? How will I pay for repairs?
  • How long does the insurance verification process take?
  • Why is the subservicer listed on my policy instead of Point?
  • Will I have to change my entire insurance policy if I work with Point?
  • Why do I need to update my insurance after accepting the Final Offer?
  • What is force-placed insurance and why can’t I use it?
  • Why does my trust need to be listed as an insured?
  • I only have California Fair (or Florida specific plans). Is it acceptable?
  • What happens if my home experiences major damage?
  • Does Point require earthquake insurance?
  • What documents do I need to provide for insurance verification?

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