Help center for Point's Home Equity Investment (HEI)
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Repaying

  • How does the final valuation process work and what options do I have when exiting my HEI?
  • Can I dispute the payoff valuation?
  • How do I repay Point?
  • After I pay off Point, what is the process for removing the lien on title?
  • What are the options at the end of my term?
  • How do I exit my contract and pay off Point?
  • How long does it take to process a payoff after I request it?
  • How does the valuation process work when I repay my HEI?
  • What happens if the sale price is lower than the appraisal at payoff?
  • How do I request a payoff estimate?
  • Why does my payoff include fees or debts I don’t recognize?
  • Who do I contact if I have questions about payoff valuations?
  • Can I set up a partial payoff?
  • What happens if I exit my HEI within the first year?
  • What is a permitted sale?
  • What if my refinance is delayed — will my payoff expire?

Categories

  • Repaying
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