Help center for Point's Home Equity Investment (HEI)
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  • Can I apply for someone else?
  • How long does it take to get a Home Equity Investment?
  • What happens after I submit my application?
  • What documents will I need to provide during the application process?
  • What's the application process for a Home Equity Investment?
  • Can I pause my application and finish later?
  • Can I increase my offer amount before I sign?
  • How do I check the status of my application?
  • Why won’t the system let me finish or submit my application?
  • Does Point offer HELOCs?
  • What can cause my application to be delayed?
  • How can I submit documents for my application?
  • What if I submit multiple applications for the same property — which one is active?
  • Does the name I used in my application need to match my identification documents or the name used in my home ownership documentation?
  • Why is my application still showing “in progress”?
  • Why is my address wrong on the application?
  • What information can I see in my dashboard?
  • How do I sign out without losing my progress?
  • Why can’t I log in to my dashboard?
  • How do I know if Point received the documents I uploaded?
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Categories

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