Help center for Point's Home Equity Investment (HEI)
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Our home valuation process

  • What is required at my appraisal?
  • How long does the appraisal take?
  • How does Point determine my property value?
  • What are appraisal costs?
  • What does the Self-inspection involve?
  • Will you accept an appraisal I completed recently?
  • How are home upgrades considered in my valuation?
  • How do I prepare for the appraisal visit?
  • What should I know if my home is valued using an AVM (Automated Valuation Model)?
  • How long do I have to complete a self-inspection?
  • How do I schedule my appraisal or when will the appraiser contact me?
  • How do I request a reconsideration of value?
  • What types of appraisals are there?
  • When will I receive my appraisal results?
  • Why am I being asked to schedule an appraisal twice?
  • My property is under construction. Will that impact the value?
  • Can I talk to the appraiser about my home's value?
  • Why is the appraised value different from the amount I estimated?
  • How are specific features—like appliances, amenities, or solar panels—factored into my valuation?
  • Can I schedule the appraisal for evenings or weekends?
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Categories

  • About our HEI
  • About Point
  • How to qualify
  • How to apply
  • How we use credit score
  • Our pricing
  • Our title review process
  • Our home valuation process
  • Our insurance requirements
  • Our funding process
  • Repaying your HEI
  • How your HEI is serviced
  • Privacy
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