Help center for Point's Home Equity Investment (HEI)
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Home Valuation

  • What is required at my appraisal?
  • What is an appraisal and why is it needed?
  • What are appraisal costs?
  • How does Point determine my property value?
  • How do I prepare for the appraisal visit?
  • Why doesn’t my appraisal match what I thought it would include?
  • What if I haven’t heard from the appraiser?
  • What types of appraisals are there?
  • Will you accept an appraisal I completed recently?
  • How much does a self-inspection cost?
  • What should I know if my home is valued using an AVM (Automated Valuation Model)?
  • Can I dispute a Hybrid AVM?
  • Can I talk to the appraiser about my home's value?
  • How long does the appraisal take?
  • Why am I being asked to schedule an appraisal twice?
  • How are home upgrades considered in my valuation?
  • How are specific features—like appliances, amenities, or solar panels—factored into my valuation?
  • How long do I have to complete a self-inspection?
  • What does the Self-inspection involve?
  • Why is my square footage different from the appraisal?
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