Why does the flood certificate from my subservicer indicate that my property is in a flood zone when I’m not actually located in one?

Your subservicer uses the flood zone determination that was obtained during your HEI application process but flood zones can change over time.

If you believe your property has been incorrectly identified as being in a flood zone, please contact your subservicer to find out how to dispute the flood zone determination.

For help reaching your subservicer, contact our servicing team at servicing@point.com or (650) 632-5040.