Who do I contact if I have questions about my HEI after funding?

Once your HEI is funded, your assigned subservicer becomes your primary point of contact. Their information will be sent to you in a welcome letter.

If you were funded and didn't receive that letter, contact us at help@point.com or (888) 764-6823. For questions about repaying your HEI or help getting in touch with your subservicer, you can contact our servicing team at servicing@point.com or (650) 632-5040.