How do I update my mailing address or contact information after funding?

Once your HEI has been funded, you must contact your subservicer to update your mailing address, phone number, or email. Their contact details are provided in your welcome letter. If you need help, you can contact our servicing team at servicing@point.com or (650) 632-5040.

Otherwise, reach out to your subservicer directly.

RoundPoint's customer service line is (877) 426-8805, Monday through Friday from 8:00 a.m. until 9:00 p.m. and Saturday from 10:00 a.m. until 3:00 p.m Eastern time.

BSI's customer service line is (800) 327-7861 Monday through Thursday from 8:00 a.m. until 8:00 p.m., Friday from 8:00 a.m. until 5:00 p.m., and Saturday from 8:00 a.m. until 12:00 PM Eastern time.