Help center for Point's Home Equity Investment (HEI)
  • Help Center

How to apply

  • How do I know if Point received the documents I uploaded?
  • Why won’t the system let me finish or submit my application?
  • What information can I see in my dashboard?
  • What if I submit multiple applications for the same property — which one is active?
  • Why is my name displayed incorrectly in the application?
  • Can I apply if I don’t have a computer or email?
  • Can the dashboard link be sent to a different email?
  • Can I edit my personal information in the dashboard?
  • Why am I receiving multiple emails or texts about tasks I already completed?
  • Why is my mortgage statement required if I don’t have a mortgage?
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Categories

  • About our HEI
  • About Point
  • How to qualify
  • How to apply
  • How we use credit score
  • Our pricing
  • Our title review process
  • Our home valuation process
  • Our insurance requirements
  • Our funding process
  • Repaying your HEI
  • How your HEI is serviced
  • Privacy
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