Help center for Point's Home Equity Investment (HEI)
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Home Valuation

  • How are specific features—like appliances, amenities, or solar panels—factored into my valuation?
  • Can I schedule the appraisal for evenings or weekends?
  • What is an appraisal and why is it needed?
  • What rooms do I need to show during inspection?
  • What should I do if my property has tenants?
  • Will the appraiser consider recent sales I know about?
  • What if I haven’t heard from the appraiser?
  • What should I do if I didn't receive the instruction email or self-inspection code?
  • How long is the appraisal valid for in underwriting?
  • What if I disagree with my valuation?
  • Can I dispute a Hybrid AVM?
  • Why doesn’t my appraisal match what I thought it would include?
  • What if I don’t want to download the app / conduct my own inspection?
  • I’m facing a technical issue with my Hybrid AVM. What can I do?
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