Help center for Point's Home Equity Investment (HEI)
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Home Valuation

  • How do I schedule my appraisal or when will the appraiser contact me?
  • When will I receive my appraisal results?
  • How do I prepare for the appraisal visit?
  • What should I do if I didn't receive the instruction email or self-inspection code?
  • I’m facing a technical issue with my Hybrid AVM. What can I do?
  • What rooms do I need to show during inspection?
  • What if I don’t want to download the app / conduct my own inspection?
  • My property is under construction. Will that impact the value?
  • What should I do if my property has tenants?
  • What if I disagree with my valuation?
  • Can I schedule the appraisal for evenings or weekends?
  • Will the appraiser consider recent sales I know about?
  • How long is the appraisal valid for in underwriting?
  • How do I request a reconsideration of value?
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