How your HEI is serviced
- How do I request my quarterly statement again if I didn’t receive it?
- How do I update my mailing address or contact information after funding?
- I received an urgent letter (e.g., “Final Notice”) claiming to be from Point. Is this legitimate?
- When I sell the house, how does Point’s lien come off?
- Why does the flood certificate from my subservicer indicate that my property is in a flood zone when I’m not actually located in one?